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Customer Service & Orders

Call: 800-598-8911

Representatives are available to assist you with orders and to answer your questions Mon-Thurs from 9am-4pm, Friday 9am-3pm (ET), closed Sat & Sun. You may also fax your order to 1-800-236-9890 or mail us your order. We accept MasterCard, VISA, Discover/Novus and American Express. Checks should be sent to Safe Beginnings®, Inc., P.O. Box 1265, Burlington, MA 01803.

Group Discount Program Information

Safe Beginnings® offers discount programs for members of groups such as health plans, parenting organizations and corporations. If you are affiliated with an organization that has an established group discount program with Safe Beginnings® you may enter your discount in the space provided on our home page. Please note that some items are excluded from discount. If applicable, this information is noted beneath the item description. If you wish to arrange for a discount program for the members of your organization, please call Safe Beginnings® for details.

Returns & Exchanges

We will accept unused items returned within 45 days for an exchange or full refund, less delivery charges. CHILD SAFETY GATES must be packaged in the original carton with all the original packing material. Loose items put in with the gate will cause damage to the finish and make the gate non-returnable. For health reasons, certain items, as noted, are not returnable. Videos, CDs and cassette tapes are not returnable once they are opened. Please send exchanges or returns, along with your name, address, phone number, invoice number or a copy of the invoice to Safe Beginnings®, Inc. 13 Alexander Road, #5, Billerica, MA 01821.

Delivery Charges

We ship all orders promptly by UPS. Refer to our shipping chart for standard delivery charges which are based on delivery within the continental U.S. It should take 3 to 7 working days to receive your order. Oversized items may be subject to additional delivery charges. If applicable, these charges are noted beneath the item description.

Product Warranty Information

Safe Beginnings®, Inc. does not manufacture the products offered in our online catalog. Manufacturers' warranties are provided with the products sold and Safe Beginnings, Inc. does not offer any further warranty or guarantee. Effectiveness of each product depends on proper installation and use. The products offered can reduce the likelihood of injury and should make your home a safer environment for your child. All products are to be used under adult supervision. Safe Beginnings®, Inc. liability is limited to replacing, exchanging or refunding the cost of any products which do not meet your satisfaction. Colors and fabrics depend on availability and may vary. Prices are subject to change.

Delivery Charges

For Purchases   Totaling Add
Up to $ 14.99  $ 5.25
$ 15.00  - $ 34.99 $ 7.25
$ 35.00  - $ 49.99 $ 9.25
$ 50.00  - $ 74.99 $ 11.45
$ 75.00  - $ 99.99 $ 13.45
$100.00  - $149.99 $ 15.65
$150.00  - $199.99 $ 17.75
$200.00 and Up - Add $2.50 for each $25.00

For Oversized Items


OS2 $ 2.00
OS3 $ 3.00 OS8 $ 8.00
OS4 $ 4.00 OS9 $ 9.00
OS5 $ 5.00 OS10 $10.00
OS6 $ 6.00 OS12 $12.00

Shipping is based on deliveries within the continental U.S. Oversized items may be subject to additional delivery charges. If applicable, these charges are noted beneath the item description. Orders shipped within Massachusetts are subject to state sales tax.


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Copyright 2019  Safe Beginnings®, Inc.
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Mon-Thur 9am-4pm EST, Fri 9am-3pm EST,closed Sat & Sun
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